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BEGIN:VEVENT
DTSTART:20180215T180000Z
DTEND:20180215T190000Z
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SUMMARY:Lunch & Learn - L.E.A.D.™ to Exemplary Customer Service
DESCRIPTION:FEBRUARY LUNCH & LEARN\n\nL.E.A.D.  to Exemplary Customer Service\n\nTHURSDAY\, FEBRUARY 15\, 2018\n\n12:00 NOON   1:00 p.m. Bring your lunch\; event is free! \n\nJerry's Foods--Second Floor Meeting Rooms 1 & 2\n\n7760 Hargis Parkway\, Woodbury\n\nRegister at www.woodburychamber.org (Space is limited so register early)\n\nPRESENTED BY:  Karen Evenson\, Katherine Michael Associates\n\n \n\nIn today's competitive world of commercial and retail sales\, as well as in non-for-profit organizations\, exemplary customer service is critical.  Poor service can cost you customers and your reputation. L.E.A.D. is an acronym for maintaining and growing your customer base. It is founded on the concept that customer service should not be a single department but the entire company. You will leave the session with actionable items to implement in your company.\n\n \n\nListen   review the basics of active and interactive listening which includes asking probing questions for better understanding. Stop assuming \n\nEducate   the easiest customer to work with is a knowledgeable one. How well does your organization share pertinent and timely information internally and externally? Create a map of communication.  Are there any gaps?\n\nAdapt   empower your staff to make decisions that may not always "fit" every situation. Who are your most challenging customers? Why? How should you handle them?\n\nDeliver   if you don't deliver on your word\, then you won't keep customers. And frustrated customers will be happy to tell other customers about the negative experience. What is most important or valuable to your customers? Is that what you deliver?  Perhaps you should ask them.
X-ALT-DESC;FMTTYPE=text/html:<div style="text-align: center\;">\n<div><br />\n<span style="font-size: 12px\;"><span style="font-family: arial\;"><span style="color: rgb(0\, 0\, 51)\;"><strong>FEBRUARY&nbsp\;LUNCH &amp\; LEARN</strong></span><br />\n<span style="line-height: 107%\; mso-fareast-font-family: Calibri\; mso-fareast-theme-font: minor-latin\; mso-ansi-language: EN-US\; mso-fareast-language: EN-US\; mso-bidi-language: AR-SA\;"><strong><font color="#000000">L.E.A.D.&trade\; to Exemplary Customer Service</font></strong></span><br />\n<strong>THURSDAY\, FEBRUARY&nbsp\;15\, 2018</strong><br />\n<strong>12:00 NOON &ndash\; 1:00 p.m. </strong><em><span style="font-weight: normal\;">Bring your lunch\; event is free! </span></em><br />\n<strong>Jerry&#39\;s Foods--Second Floor Meeting Rooms 1 &amp\; 2<br />\n7760 Hargis Parkway\, Woodbury</strong><br />\n<strong>Register at www.woodburychamber.org <em><span style="color: black\;">(Space is limited so register early)</span></em></strong><br />\n<strong><span style="color: black\;">PRESENTED BY:&nbsp\;&nbsp\;Karen Evenson\, Katherine Michael Associates</span></strong></span></span><br />\n&nbsp\;</div>\n\n<div style="text-align: left\;"><span style="font-size: 12px\;"><span style="font-family: arial\;">In today&rsquo\;s competitive world of commercial and retail sales\, as well as in non-for-profit organizations\, exemplary customer service is critical.&nbsp\; Poor service can cost you customers and your reputation. <strong>L.E.A.D.</strong> is an acronym for maintaining and growing your customer base. It is founded on the concept that customer service should not be a single department but the entire company. You will leave the session with actionable items to implement in your company.</span></span><br />\n&nbsp\;</div>\n\n<div style="text-align: left\;"><span style="font-size: 12px\;"><span style="font-family: arial\;"><strong>Listen</strong> &ndash\; review the basics of active and interactive listening which includes asking probing questions for better understanding. Stop assuming&hellip\;<br />\n<strong>Educate</strong> &ndash\; the easiest customer to work with is a knowledgeable one. How well does your organization share pertinent and timely information internally and externally? Create a map of communication.&nbsp\; Are there any gaps?<br />\n<strong>Adapt</strong> &ndash\; empower your staff to make decisions that may not always &ldquo\;fit&rdquo\; every situation. Who are your most challenging customers? Why? How should you handle them?<br />\n<strong>Deliver</strong> &ndash\; if you don&rsquo\;t deliver on your word\, then you won&rsquo\;t keep customers. And frustrated customers will be happy to tell other customers about the negative experience. What is most important or valuable to your customers? Is that what you deliver?&nbsp\; Perhaps you should ask them.</span></span></div>\n\n<div style="text-align: left\;"><span style="font-size: 12px\;"><span style="font-family: arial\;">&nbsp\;</span></span></div>\n\n<div style="text-align: left\;"><br />\n&nbsp\;<br />\n<br />\n&nbsp\;</div>\n</div>\n
LOCATION:Jerry's Foods Second Floor Meeting Rooms 1 & 2 7760 Hargis Parkway Woodbury\, MN
UID:e.1149.58268
SEQUENCE:3
DTSTAMP:20260920T162409Z
URL:https://members.woodburychamber.org/events/details/lunch-learn-l-e-a-d-to-exemplary-customer-service-58268
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